1. Scope & General Rule
At GhiPets.com, we are committed to ensuring you receive the right products in excellent condition. If your order is delayed, damaged, incorrect, or missing items, you may be eligible for a refund, replacement, or partial refund according to the policy below.

2. When a Refund or Replacement is Eligible
A refund or replacement may be granted if:

• Your order is significantly delayed beyond the estimated delivery time.

• Your order is not received.

• Items arrive damaged or defective.

• You receive the wrong product or missing parts.

• You cancel an order before it is processed or shipped.

Note: Eligibility may require supporting evidence such as photos, videos, or tracking information.

3. When a Refund or Replacement is NOT Eligible
Refunds or replacements are not available if:

• The order was delivered correctly to the provided address.

• Incorrect shipping information was provided by the customer.

• The order was shipped via a method that does not allow dispute claims.

• You simply change your mind or ordered the wrong variant.

• Claims are submitted after the allowed timeframe or cannot be verified.

4. How to Request a Refund or Replacement

• Contact us at info@ghipets.com within 30 days of delivery.

• Provide your order number, a description of the issue, and supporting evidence (photo/video).

• Once your claim is reviewed and approved, we will either:

  • Issue a full refund via your original payment method.

  • Resend the replacement item.

  • Issue a partial refund if only part of your order is affected.

5. Shipping & Return Costs

• If the product is damaged, defective, or incorrect, GhiPets.com covers the cost of replacement or refund.

• If a return is required, you may be responsible for shipping unless otherwise agreed. Returns can take several weeks due to international shipping logistics.

6. Important Notes

• Some minor issues (e.g., small scratches or packaging damage) may be eligible for a partial refund or replacement only.

• For pre-order, custom, or made-to-order items, additional restrictions may apply.

• All orders are processed and shipped from our US warehouse, and delivery times apply for US customers only.

7. Contact Us
For any refund, replacement, or return requests:

• Email: info@Ghipets.com

• Subject: “Refund / Replacement Request – Order #[Order Number]”

• Include: Your name, order number, date of delivery, description of issue, and supporting photos/videos

We aim to respond to all requests within 48 hours and will guide you through the process until it is resolved.

Thank you for shopping at GhiPets.com! We value your trust and are committed to ensuring your satisfaction.