Contact Us
We’re here to help — reach out to GhiPets for any questions, support, or feedback about your order or our products.
info@ghipets.com
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FAQ
What products do you sell?
We offer a wide range of high-quality pet products, including beds, toys, grooming tools, travel accessories, and more for cats and dogs. All products are shipped directly from our US warehouse.
Do you ship internationally?
Currently, we only ship within the United States. Orders from outside the US cannot be completed at this time.
SHow long will my order take to arrive?
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Standard Shipping: 5–12 business days
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Expedited Shipping: 2–5 business days
Delivery times are estimates after your order has been processed and shipped. You will receive a tracking number once your order ships.
How can I track my order?
Once your order ships, we will email you a tracking number with a link to the carrier’s tracking page. You can use this to monitor your shipment in real time.
What if my order is damaged, missing, or incorrect?
Please contact us within 30 days of delivery with your order number and photos of the issue. Eligible claims will be handled according to our Refund, Resend & Return Policy.
Can I cancel my order?
You may cancel an order before it is processed and shipped. Once the order has been shipped, it cannot be canceled. For returns after delivery, please refer to our Refund, Resend & Return Policy.
Do I need an account to shop?
You can check out as a guest, but creating an account allows you to:
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Track your orders
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Save your shipping address
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Access exclusive promotions and updates
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely.
Is my personal information safe?
Yes! We take your privacy seriously. All personal and payment information is protected and used only according to our Privacy Policy.
How can I contact GhiPets.com?
If you have additional questions, you can reach us at:
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Email: info@ghipets.com