1. Order Processing

• We endeavour to process all orders within 1–3 business days after payment confirmation.

• Once your order is processed and shipped, you will receive a tracking number via email so you can monitor your package.

• Business days exclude weekends and US national holidays.

2. Shipping Destinations & Restrictions

• We currently ship only to customers within the United States of America.

• Orders sent to PO boxes, APO/FPO addresses or other non‑physical residence addresses may be subject to delivery limitations or ineligibility.

• If you attempt to place an order from a country outside the US, the checkout will prevent completion (or the order will be cancelled).

3. Shipping Methods, Costs & Estimated Delivery Times

• Shipping costs are calculated at checkout based on the item weight, dimensions and destination.

• The tables below show our typical delivery estimates (after processing):

*Estimated times apply after the order has shipped and tracking is available. Delivery times may vary due to carrier delays, product availability or peak season conditions.

• We aim for the fastest warehouse dispatch and fulfilment possible.

• Please note: shipping times are estimates, not guarantees. Delays may occur beyond our (or our fulfilment partner’s) control.

4. Tracking & Delivery

• A tracking number will be provided via email once your order has shipped.

• Please allow 24–48 hours for tracking updates to appear.

• If your tracking shows “delivered” but you have not received the package, please contact us at info@ghipets.com with your order number and we will investigate promptly.

5. Import Duties, Taxes & Customs

• For US shipments, customs import related charges are generally not applicable.

• If you are shipping to a US territory, remote area or non‑standard address, there may be additional handling fees or delivery delays—please contact us in advance for clarification.

6. Shipping Delays & Lost Packages

• In the event of a delay beyond reasonable expectation, we will work to locate your package or initiate a claim with the carrier.

• Claims for lost packages must be submitted within 30 days from shipping date.

• For packages returned to sender due to incorrect address or failed delivery attempts, shipping costs and return fees may be deducted from any refund or credit.

7. Order Address Changes & Cancellations

• If you need to modify your shipping address, please contact us before the order is processed. Once the order is marked as “shipped,” no address changes can be made.

• Orders cancelled after processing may not be eligible for full refund and may incur restocking/shipping fee deductions.

8. Product Availability

• Occasionally an item may become unavailable after you place your order. In such cases we will notify you as soon as possible and you may select a replacement item, store credit, or full refund.

Thank you for choosing GhiPets.com. We appreciate your patience and understand that timely delivery is important — we are committed to providing you a seamless shipping experience.